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Dispute Systems Design


The Centre for Innovative Dispute Resolution believes that organizational conflict need not be destructive; indeed we can help organizations to develop and implement the most effective systems for resolving disputes between its clients, employees or suppliers by assisting with the following steps:

  • assess current ways an organization deals with disputes
  • review any governing law, regulations, or by-laws
  • obtain needed commitments to change from top management and staff
  • review current and desired incentive structures
  • involve representatives of affected constituencies within the organization in designing and implementing change
  • provide training of dispute resolvers and orientation of potential users
  • establish ongoing monitoring and evaluation programs to ensure that the system is doing what its designers intended